COWBOY FOR ALL
Refund Policy
Proposed policy for our first U.S. launch. Orders and payments are currently closed.
Standard products
We plan to accept return requests within 30 days of delivery for unworn, unaltered hats and bands with tags and their original protective packaging. Start through our Contact page. Wait for return authorization and the correct address before sending an item.
Return shipping
For a change of mind or a customer-selected fit, the proposed policy makes the customer responsible for return shipping. For a confirmed defect, incorrect product or shipping error by Cowboy For All, we plan to cover the approved return or replacement shipping. Original shipping charges will be refunded where required or where our error caused the return.
Refund timing
The planned process is to inspect an authorized return and notify you of the outcome within five business days of receipt. Approved refunds will go to the original payment method. Banks and payment providers may take additional time to post the credit. No restocking fee is proposed for eligible standard-product returns.
Personalized and limited products
Personalization remains a request for review. Any change-of-mind return restriction for custom-made products will be stated clearly before purchase. Such a restriction will not remove applicable rights for defective or incorrectly supplied goods. A limited edition is not automatically final sale.
Cancellations and damaged deliveries
Contact us promptly to request cancellation before fulfillment. Once a personalized item enters production, cancellation conditions may differ and must be disclosed before purchase. Keep packaging and send photos if an item arrives damaged so the team can assess a remedy.
Final launch terms
We will confirm the seller’s legal identity, operational return address, service timing and final policy before accepting payment. This preview does not create an order or charge. Applicable consumer rights remain unaffected.